Privacy Policy

Urban New Styles Aesthetic Center respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share personal information when you contact us, visit our premises, use our services, or interact with our website. We handle personal information in accordance with applicable UK data protection law, including the UK GDPR and the Data Protection Act 2018.

Information we may collect

Depending on how you interact with us, we may collect your name, contact details, appointment and service information, payment-related information, and communications you send us. When relevant to providing health and beauty services, we may also collect information about your health, skin, allergies, medications, treatment history, or other details you choose to provide. We may collect technical information about your use of our website, such as your IP address, browser type, and cookie preferences.

How we use your information

We use personal information to respond to enquiries, manage appointments, provide and personalise services, maintain relevant treatment records, process payments, communicate with you, meet legal and regulatory obligations, protect our business, and improve our services and website. We will only send marketing communications where permitted by law, and you can opt out at any time.

Our lawful grounds for processing

We process personal information where necessary to provide a service or take steps at your request before entering into an agreement, to comply with legal obligations, or for our legitimate interests, provided those interests do not override your rights. We process health information only where permitted by law, such as where you have given explicit consent or where another applicable legal condition allows us to do so. You may withdraw consent at any time, although this will not affect processing already carried out lawfully.

Sharing your information

We may share information with service providers who support our operations, such as appointment, payment, website, or IT providers, and with professional advisers or public authorities where required by law. These parties may use the information only for authorised purposes and must protect it appropriately. We do not sell your personal information.

International transfers

If personal information is transferred outside the United Kingdom, we will take steps required by applicable data protection law to ensure it remains protected.

How long we keep information

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including to provide services, maintain appropriate records, resolve disputes, and meet legal requirements. The retention period depends on the type of information and the circumstances in which it was collected.

Security

We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or alteration. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your rights

Subject to applicable law, you may have the right to request access to your personal information, have it corrected or erased, restrict or object to its processing, request data portability, or withdraw consent. To exercise a right, contact us using the contact details provided on our website or in your communications with us. You also have the right to complain to the UK Information Commissioner's Office (ICO) at ico.org.uk.

Cookies and website links

Our website may use cookies or similar technologies to operate properly, understand website usage, or remember your preferences. Where required, we will ask for your consent before using non-essential cookies. You can manage cookies through your browser settings. Our website may contain links to other websites; their privacy practices are governed by their own policies.

Children's information

Our services are not directed at children unless a service is specifically intended for them and appropriate consent and safeguards are in place. We do not knowingly collect children's personal information without appropriate authorisation.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will be made available on our website or provided on request. Please review it periodically.

Contact us

For questions about this policy or how we handle personal information, contact Urban New Styles Aesthetic Center using the contact details provided on our website or in your communications with us.